Refund policy
30-Day Returns
We want you to feel comfortable trying Ravelon. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.
To be eligible for a return, the item must be returned in reasonable condition and, where possible, in its original packaging. Because pillows are personal-use products, we may refuse returns that are visibly soiled, damaged through misuse, or missing essential parts. Please contact us before sending anything back so we can provide the correct return instructions.
How to request a return
•Your order number.
•The email address used at checkout.
•The reason for the return.
•Photos, if the item arrived damaged or defective.
We will review your request and provide return instructions. Do not send an item to the return address printed on the package unless our support team has confirmed that address.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.
Please allow [5–10 business days] for the refund to appear after approval. Your bank or card provider may require additional processing time.
Unless required by law, original shipping charges are [non-refundable / refundable when the return is caused by our error or a defective item].
Damaged, defective, or incorrect items
Please contact us within [7 days] of delivery if your order arrives damaged, defective, or incorrect. Include your order number and clear photos of the item and packaging. If the issue is confirmed, we may offer a replacement, store credit, or full refund, including reasonable return shipping where applicable.